Privacy Policy

Monon Technology Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, support channels, SMS messaging, and other services. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Information you provide directly

We may collect personal information when you:

• Contact us by phone, SMS, email, or web form
• Request IT services or support
• Engage with us during onsite or remote work
• Provide billing or account information

This may include: name, phone number, email address, company name, service details, and any other information you voluntarily provide.

Technical information

When using our website, we may automatically collect: IP address, browser type, device information, and basic analytics data.

How We Use Your Information

We use collected information to:

• Provide technology support and IT services
• Communicate regarding appointments, updates, and service coordination
• Respond to inquiries and support tickets
• Manage billing and account records
• Improve service quality and operational efficiency
• Ensure security and fraud prevention

We do not sell, lease, or share your information with outside parties for marketing.

SMS Communication

When you contact Monon Technology Services through phone, SMS, email, or our website, you may receive text messages related to appointment scheduling, service updates, support communication, ticket follow-ups, and general business correspondence.

You can opt out of SMS at any time by replying STOP. Reply HELP for assistance. Message and data rates may apply depending on your carrier. We do not send marketing or promotional SMS campaigns.

How We Protect Your Information

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Access to customer data is restricted to authorized personnel with a legitimate business need.

Data Retention

We retain information only for as long as necessary to maintain business records, fulfill service obligations, and comply with legal and regulatory requirements.

Your Rights

You may request:

• Access to your stored information
• Correction of inaccurate data
• Deletion of your information (where legally permitted)
• Details about how your data is used

Requests can be made at: Info@MononTechnologyServices.com

Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will always reflect the latest revision. Continued use of our services following any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: