SMS Terms & Conditions

Monon Technology Services LLC ("we," "us," or "our") uses SMS/text messaging to communicate directly with customers for service coordination, support, and general business communication. By contacting us or providing your mobile number, you consent to the use of SMS as described below.

1. Purpose of SMS Messaging

We use SMS solely for one-to-one, conversational communication, including:

• Appointment confirmations and scheduling
• Technician arrival and status updates
• Support ticket updates and follow-ups
• Requests for additional information
• General communication necessary to provide IT services

We do not send:

• Marketing broadcasts
• Promotional advertisements
• Automated mass messaging campaigns

2. How You Opt In

You may receive SMS messages when you:

• Contact us by phone, SMS, email, or website form
• Request technical support or service
• Provide your phone number during a service interaction
• Reply to messages initiated by our team regarding your service needs

Your consent is implied when you provide your mobile number for business communication purposes.

3. Message Frequency

Message frequency varies depending on your interaction with our team. During active service or support, you may receive multiple messages necessary to complete your request. We only message as needed to provide timely service.

4. Opt-Out Instructions

You may opt out of SMS communication at any time:

• Reply STOP to end all text messages from us
• Reply HELP for assistance or more information

After opting out, you will no longer receive SMS unless you initiate a new conversation or request service again.

5. Costs and Carrier Rates

Monon Technology Services does not charge for SMS messages. However, message and data rates may apply according to your mobile carrier plan.

6. Privacy and Data Usage

We respect your privacy. Phone numbers and SMS message content are used only for direct communication related to your service. We do not sell, rent, or share your phone number or SMS data with marketers or third-party advertisers.

For more information about how we collect, use, and protect your data, please review our Privacy Policy.

7. Security Notice

SMS is not a secure channel. Please do not send sensitive information such as:

• Passwords
• Social Security numbers
• Financial information
• HIPAA-protected details

8. Changes to These Terms

We may update these Terms & Conditions periodically. Any updates will be posted on this page with a new "Last Updated" date.

9. Contact Us

If you have questions about our SMS practices, please contact us: